Phoenix has a great brand and unfortunately I think Parramatta lets the brand down. The 42% like rate is accurate based on my experiences. I've been here twice, hoping things had improved but both experiences were equally below par the Phoenix Standard.
The atmosphere and decor is still quite nice. It looks clean and there were beautiful red lanterns above all the tables (pictured above).
Parramatta Phoenix is let down by the quality of food, more specifically the temperature of the food. Also the amount/availability of food trolleys was quite scarce. Overall for value, considering the food and the price you pay for the experience, I thought it was very pricey. For $55 for 4 dishes, I would expect a much high quality experience in food, better customer service and a greater number of dishes ordered.
These dishes were served cold and really added up! Give it a miss and hit the food court if you are that hungry!
Summary: Lisa's Rating:
Food: 4/10 for casual dining
Customer Service: 6/10